Clear terms. Better expectations.

1. About these terms

These Terms and Conditions apply when you access or use the Glow by Tella website, create an account, purchase products, or book services through the site.

2. Products and availability

We make reasonable efforts to keep product descriptions, images, prices and availability accurate. Packaging, shade, appearance or manufacturer presentation may occasionally change without notice.

Placing an order does not guarantee availability until the order has been reviewed and accepted. If an item becomes unavailable, we may contact you to discuss an alternative, partial fulfilment or refund where appropriate.

3. Pricing and payment

Prices are shown in Ghana cedis unless stated otherwise. Delivery charges may be confirmed separately depending on destination and delivery method.

Payments may be processed through third-party payment providers such as Paystack. Orders or services may be subject to confirmation of payment before fulfilment.

4. Skincare and wellness information

Product descriptions, articles and general information on the website are provided for informational purposes and should not be treated as medical diagnosis or treatment.

Individual results can vary. Read product labels, ingredients, instructions and cautions carefully. If you have a medical condition, are pregnant or breastfeeding, take medication, have known allergies, or are unsure whether a wellness product is suitable for you, seek advice from an appropriately qualified healthcare professional.

5. Consultations

Consultations are designed to provide personalised skincare or wellness guidance based on the information supplied by the client. They are not a substitute for medical diagnosis, emergency care, prescription treatment or specialist medical advice.

The standard consultation fee is GHS 200 unless otherwise stated. A five-week follow-up period is included. A separate review fee may apply after the included follow-up period.

Once a consultation has begun, the consultation fee is non-refundable. Appointment availability, rescheduling and cancellation may be subject to reasonable operational limits communicated during booking.

6. Orders and acceptance

We reserve the right to decline or cancel an order where there is a pricing error, suspected fraud, payment issue, stock problem, delivery limitation, misuse of the website, or another reasonable operational concern.

7. Customer responsibilities

You are responsible for providing accurate contact, delivery and order information. Glow by Tella is not responsible for delays or additional costs caused by incorrect information supplied by the customer.

8. Returns and refunds

Returns and refunds are governed by our Returns & Refunds Policy. Personal-use, opened, used or hygiene-sensitive products may not be eligible for return unless they are defective, damaged, or incorrectly supplied.

9. Website use

You may not misuse the website, attempt unauthorised access, interfere with site security, scrape restricted data, submit fraudulent orders, or use the site in a way that harms Glow by Tella or other users.

10. Intellectual property

Glow by Tella branding, original website content, graphics, written materials and other original creative assets may not be copied or commercially reused without permission, except where the content belongs to a third-party brand or rights holder.

11. Changes to these terms

We may update these terms when our services, policies, technology or legal requirements change. The current version will be published on this page with an updated date.

12. Contact

If you have questions about these terms, contact Glow by Tella before proceeding with an order or service.