Your privacy matters.

1. Information we collect

We may collect information you provide directly to us when you create an account, place an order, book a consultation, submit a contact form, subscribe to updates, or communicate with us.

This may include your name, email address, phone number, billing and delivery details, order information, account details, and information you choose to share during a consultation or enquiry.

2. Payment information

Payments made through the website are processed by the selected payment provider, including Paystack where available. Glow by Tella does not intentionally store your full card number, mobile money PIN, or other payment credentials used by the payment provider.

3. Consultation information

If you book a consultation, we may collect information about your skincare or wellness concerns, current routine, goals, appointment preferences, and notes required to provide the service.

Please share only information that is relevant to the consultation. Consultation information is used to manage your appointment, provide the requested service, support follow-up, and maintain an appropriate service record.

4. How we use your information

• To process and fulfil orders.
• To arrange delivery and communicate delivery updates.
• To manage consultations, confirmations and reminders.
• To respond to questions and customer-support requests.
• To operate customer accounts and transaction records.
• To improve the website, customer experience and services.
• To prevent fraud, spam, abuse and security incidents.
• To meet legal, tax, accounting or regulatory obligations where applicable.

5. Email and SMS communications

We may send transactional email or SMS messages relating to your order, consultation, account, payment, delivery, reminders, or support request. These service messages are different from optional marketing communications.

6. Cookies and website data

The website may use cookies and similar technologies required for features such as shopping carts, login sessions, checkout, security, preferences, analytics and site performance.

7. Service providers

We may share the minimum information necessary with service providers that help us operate the business, such as payment processors, hosting providers, email or SMS providers, delivery partners and website infrastructure providers.

We do not sell your personal information.

8. Data retention

We retain information only for as long as reasonably necessary for the purpose it was collected, including customer support, order history, consultation records, accounting, security and legal obligations.

9. Your choices

You may contact us to request access to, correction of, or deletion of personal information we hold about you where appropriate and subject to any legal or operational retention requirement.

10. Security

We use reasonable administrative and technical safeguards to protect information under our control. No website or electronic transmission can be guaranteed to be completely secure, so customers should also protect their passwords and account access.

11. Contact

For privacy questions or requests, contact Glow by Tella through our Contact page or email info@glowbytellagh.com.