Delivery Information
Getting your order to you.
Glow by Tella delivers within Accra and arranges nationwide dispatch across Ghana. Delivery cost and method depend on your location, order size, and the option available for your destination.
Last updated: September 2026If anything on this page is unclear, contact Glow by Tella before placing your order or booking a service.
Contact us →1. Where we deliver
Glow by Tella arranges delivery within Accra and nationwide across Ghana.
2. Accra delivery
For deliveries within Accra, the delivery fee is confirmed after the order based on the exact delivery location, order size, and available delivery arrangement.
Please provide an accurate phone number and location details so delivery can be arranged without unnecessary delay.
3. Delivery outside Accra
For customers outside Accra, orders may be dispatched through an appropriate transport or courier option, including recognised bus, station or transport services where suitable.
Where an order is sent to a transport station or agreed collection point, the customer may be responsible for onward transport or collection from that point.
4. Delivery charges
Delivery is not automatically included in the product price unless clearly stated. Charges depend on destination and delivery method and may be confirmed after the order is reviewed.
5. Delivery times
Delivery times are estimates and can be affected by location, traffic, courier availability, transport schedules, weather, holidays, stock processing, or circumstances outside our direct control.
We will make reasonable efforts to communicate significant delays that become known to us.
6. Customer availability
Customers should ensure that the phone number supplied with the order is reachable. Additional delivery charges may apply where a delivery must be repeated because the customer could not be reached or supplied incorrect information.
7. Inspecting your order
Please inspect your package as soon as reasonably possible after receipt. If an item is damaged, leaking, broken, missing, or different from what you ordered, contact us promptly with your order details and clear photos where possible.
8. Risk after delivery
Once an order has been delivered to the customer, authorised recipient, agreed collection point or transport service, responsibility for safe collection and storage may pass to the customer, subject to any issue that existed before delivery.
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